Albatros Store Policies 

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Return & Refund Policy

30-Day Money Back Guarantee

We want you to love your Albatros bottle. If something's wrong with your order, we'll make it right within 30 days of delivery.

What's covered:

• Item arrived damaged or defective
• You received the wrong product or variant
• The item is significantly different from what was described

How it works:

1. Email us at [albatros1store@gmail.com] within 30 days of delivery with your order number and 1–2 photos (or a short video) showing the issue.
2. We'll review and respond within 2 business days.
3. Approved claims are resolved with a full refund or a free replacement — your choice. In most cases, you won't need to ship anything back to us.

What's not covered:

• Change of mind after the item has shipped (please choose carefully — check our sizing/capacity guide before ordering)
• Damage caused by misuse, dishwasher/microwave use if not labeled dishwasher-safe, or normal wear and tear
• Orders reported after the 30-day window

Refund processing: Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card provider may take a few extra days to post the credit.

Order cancellations: Since orders are processed quickly for fast dispatch, cancellations can only be made within 12 hours of placing your order. Contact us immediately at [albatros1store@gmail.com] if you need to cancel.

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